TACME, presents TACQueue, a solution designed to systematically manage the customer journey from the first interaction to the final service delivery. This innovative methodology connects virtual and real-world touchpoints to create exceptional and consistent customer journeys across all channels.
Our tailored solution and add-ons are customized according to client needs and requirements, seamlessly integrating with existing systems and e-channels while accommodating future changes and requirements.
Our Approach:
TACME follows a 3-step approach that involves thorough consideration at each stage to ensure optimal results. This process should be revisited periodically as business or environmental factors change:
A. Map the current customer experience process and define the target B. Design and implement a solution to achieve the target customer experience process C. Develop processes to gain insights from continuous data analysis and process re-evaluation
Solution Components:
- TACQueue Mobile: Enables customers to check queue status at service provider locations and manage queues and appointments.
- TACQueue Terminal: User-friendly interface with advanced options for tracking customer history, managing flow, alerts, notifications, and staff performance information.
- TACQueue BI Tools: Robust reporting desk, dashboard, and operation panel for enhanced data analysis and insights.
- TACQueue Graphical Branch Manager: A comprehensive tool for managing branches and accessing branch information through a single interface.
Customer-Centric Focus:
Our TACQueue solution is centered around the customer, with all system components designed to enhance customer satisfaction. By prioritizing the customer experience, we help organizations streamline their processes, optimize interactions, and ultimately ensure that every customer journey is smooth, efficient, and enjoyable.
TACQueue offers a comprehensive solution for managing customer journeys from initial contact to service delivery. By incorporating state-of-the-art technologies and a customer-centric approach, TACQueue enables organizations to provide exceptional and consistent experiences across all touchpoints. With TACQueue, you can elevate your customer service standards and foster lasting customer relationships.
